Privacy Policy

Nexus Web Services ("we", "our", "us") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services or visit our website.

We process personal data in accordance with:

• UK GDPR
• Data Protection Act 2018
• Applicable privacy regulations

By using our services you agree to this Privacy Policy.

We may collect the following information:

2.1 Personal Information

• Full name
• Business name
• Billing address
• Email address
• Phone number
• IP address
• Payment details (processed securely via third parties)

2.2 Account Information

• Login records
• Support tickets
• Service usage data
• Server logs
• Control panel activity

2.3 Technical Data

• Browser type
• Device information
• IP address
• Cookies
• Website usage data

We use your information to:

• Provide hosting services
• Process payments
• Provide technical support
• Improve our services
• Prevent fraud and abuse
• Maintain security
• Meet legal obligations
• Communicate important service updates

We do NOT sell your personal data.

We process personal data under the following lawful bases:

• Contract performance
• Legal obligations
• Legitimate business interests
• Customer consent (where required)

We may share data with:

• Payment processors
• Domain registrars
• Data centres
• Fraud prevention providers
• Legal authorities when required

All third parties must protect your data appropriately.

We never sell customer data.

We retain data only as long as necessary.

Typically:

• Active accounts → duration of service
• Billing records → up to 6 years (legal requirement)
• Support records → reasonable operational period
• Cancelled accounts → data may be deleted after 30–90 days

We may retain minimal records for legal compliance.

We use reasonable safeguards including:

• Encryption where appropriate
• Secure data centres
• Access controls
• Monitoring systems
• Staff access restrictions

However, no internet transmission is completely secure.

Customers are responsible for:

• Data on their hosted websites
• Legal compliance of collected data
• Cookie notices on their websites
• User consent management

Nexus Web Services acts only as a data processor for hosted content.

Under UK GDPR you have rights including:

• Right to access your data
• Right to correct data
• Right to delete data
• Right to restrict processing
• Right to data portability
• Right to object to processing

You may request this by contacting us.

We may request identity verification before fulfilling requests.

We may use cookies for:

• Login sessions
• Website analytics
• Security
• Preferences

You may disable cookies via your browser.

Disabling cookies may affect functionality.

Your data may be processed in data centres outside the UK where necessary.

Where this occurs we ensure safeguards such as:

• Adequacy decisions
• Standard contractual clauses
• Secure providers

If a data breach occurs we will:

• Investigate immediately
• Mitigate risks
• Notify affected users where required
• Report to regulators if legally required

Our services are not intended for individuals under 18.

We do not knowingly collect children's data.

We may update this Privacy Policy.

Updates will be posted on our website.

Continued use of services indicates acceptance.

For privacy questions contact:

Nexus Web Services

Suite 2, 46A Church Street, Enfield EN2 6AZ

info@nexuswebservices.co.uk

https://nexuswebservices.co.uk

If you believe your data rights have been violated you may contact:

Information Commissioner's Office (ICO)

We encourage contacting us first to resolve issues.